Frequently Asked Questions
Cosalindo is a platform that brings together professionals that has accomplished inspiring architectural projects and original product design; with users who are interested in decoration and user who want to enhance their living space, in order to create stylish venues, comfortable and appealing living spaces.
Through Cosalindo website and mobile applications;
* Professionals in architecture and design can create their own pages in Cosalindo, display their projects, meet with potential customers and colleagues through an online and interactive platform, and easily reach out to other’s expertise, interest and needs.
* Allows product designers and suppliers operating in the fields of architecture or decoration to reach out to Cosalindo professionals, and potential customers to promote their products and increase sales.
* Provides anyone who are willing to create venues with style, or anyone willing to be inspired by inspiring architectural projects, and people who want to benefit from ideas and services to implement to their own projects a platform where you can also purchase the displayed products.
Headquarters: Maya Meridien İş Merkezi Ebulula Mardin Caddesi Akat Mahallesi No:16/8 34335 Beşiktaş/İstanbul
Telephone: +90 (850) 811 55 77
For membership, order and general information: [email protected]
For post-order support operations: [email protected]
If you would like to be a brand / Professional on our site, you can send an email to [email protected]
MEMBERSHIP – ACCOUNT
By registering Cosalindo as a member,
- - You can create idea pages from the Project and products of the Professional Members and share them with your friends,
- - Ask questions to Professional Members, send messages and write comments,
- - Check on the status of your order,
Carry out your cancellation or product return transactions.
You can click on the ‘Become a member’ button located on the top right of the homepage screen. You may also sign in with your Facebook account.
You can become a member for free.
You may shop without being a member as a guest. In order to check on your order and to get notified, we advise you to shop as a member.
You may clik on the ‘Sign In’ button located on the top right of your homepage screen and click ‘I forgot my password’ to update your password
You may request help by filling the communication form or by sending an email to [email protected]
Your profile Picture should be max. 280X280 px, 72 dpi. 1 MB in JPEG or PNG format and in accordance with the "User Content" provisions contained in the "User Agreement".
You may click ‘Sign In’ button located on the top right of the homepage screen, and then click on ‘My Account’ to access to your information and change your membership information or password.
You may change your username by clicking the ‘Sign In’ button located on the top right of your homepage screen and then by clicking ‘ My Account’ button located in the top right of your screen.
You can renew the password by clicking on the "Membership Information" tab on the login screen that you have accessed by clicking the "Login" button on the upper right of the homepage.
Once you have logged in, you can access your account information from the "My Account" tab at the top right of the page; you can change your registered address information or add a new address.
You can send a cancellation request for your membership by editing the contact form at the bottom left of the main page or by emailing [email protected]
Using the Website
Professionals are well known in their respective industries and they are experienced experts in the fields of interior architecture, architechture and design.
Professionals consists of; creators of stylish spaces, product designers that design and deliver original products, decoration blog writers, photographers specializing in architectural landscapes, professional architects in the field of architecture and specialists in various fields.
They are personal galleries created by Professionals Members of Cosalindo, that contains the visuals of the completed products and portfolios bearing the signature of the Professionals.
Professionals are located in the PROFESSIONALS category, where you can find contact information of the Professional members. You can also communicate interactively with the professionals through their displayed projets by clicking the ‘Ask a Question’ tab.
Through the ‘Ask a Question’ tab, you can send messages about the projects and communicate interactively to the professionals exhibiting the project visuals.
If you click on the name of the project you want to review, you will be directed to the page of the Professional, where you can send A message o ask a question to the Professional. you can leave your professional message on the Project Details tab of the page of the professional you will be directed to, and ask your question.
When Professionals reply to your questions, they will be visible on the Messages tab on the page of the Professional.
Idea Books are galleries created by capturing the project / product visuals offered by Cosalindo Professionals.
By creating and editing Idea Books; you can create inspirational living spaces, home / office / garden and decorating of various areas, and create a different living space by adapting your ideas to your own style.
You can save the images of the projects in the categories PROJECTS, PROFESSIONALS or PRODUCTS in the Idea Book.
In your Idea Book page, you can share your saved product / project visuals on social media platforms or via e-mail by clicking on the share button.
Among the projects or products on Cosalindo, you can bring together your likes by clicking on the 'Like' button. In this way, you can keep your favorite projects and visuals as well as keep them together.
By clicking on the product / projects you have saved in the Idea Book, you can share it via social media platforms or by e-mail.
You can withdraw your like by clicking on the image on the project / product image again.
You can follow professionals by clicking on the Follow button on the professionals page that you like to work with. You can access the list of the professionals you follow via ‘Following’ tab in the ‘My Account’ section.
Once you have created your Cosalindo membership and commenced your membership, you can start shopping and you can complete your purchase without having to login. We ask that you contact [email protected] to complete the order fulfillment without completing the login.
Click here for Transaction Guide.
You can visit Cosalindo and shop all over Turkey. In some brands, product submission is limited to a few. Please check the Delivery / Returns section of the product page you wish to purchase for the city delivery information.
You can reach Cosalindo via your mobile browsers.
Sorry, we can not place an order by phone.
You can purchase the products you like through the ‘Products’ page from the detailed page of the professionals.
There is no ‘Add to Basket’ button in certain products that are not listed for sale and listed solely for display. For more information, you can send an e-mail to[email protected].
If the information in the Product Detail section of the product pages is not sufficient, you can also send an e-mail to [email protected] by clicking on the "Contact us for further Inquiries" link on the product page.
Sorry, we do not have product booking service.
Our gift wrapping service is currently unavailable.
If you accept to retrieve e-mails when you are registering as a member, you will be informed about the opportunities and developments on our site via your registered e-mail address. You can click the link to subscribe to the Cosalindo e-bulletin.
We only have an online store.
You can shop via cosalindo with a debit card or credit card.
Yes, you can make an installmental shopping with the banks that are collaborating with iyzico, our contractual payment service provider. The number of installments varies with different reasons like your bank's periodic campaigns.
We do not have a payment option at the door.
We do not have the option to pay by EFT or wire transfer.
ORDER & DELIVERY
Once you have logged in, you can access your order information from the "My Account" button on the top right of the page. If you have created an order without signing in, you can receive information by sending an email to [email protected].
The products you buy from Cosalindo will be shipped by the seller via a courier or Cargo company to your address. Cargo delivery times may vary depending on the product and shipping address, therefore you can find delivery times on the product pages in the Delivery / Return section.
If the related products have not been sent, you can submit your address change request by filling out the contact form at İletişim
You can access Cosalindo and shop from all over Turkey. There are also brands that send only to certain ones with sending to every city of Turkey; so you may need to check the 'Product Details' sections of the products.
For now, delivery is only within the borders of Turkey.
There is no delivery on official holidays.
Your order will be delivered to you by the Cargo company which the seller deems fit or by UPS Cargo.
You can contact us by sending an e-mail with your phone number to [email protected] or you can request information and support by filling out the contact form on our website.
By submitting your order with a picture ID, you can receive it back in Exchange for a signature upon the delivery from the cargo officer.
Please open the shipping box when you receive your product; Make sure the content is complete and undamaged. In case of any malfunction, please return the product to the cargo officer with the damage confirmation sheet attached. Our Customer Service department will help you.
If you do not have your own address during delivery, your order will be delivered to the person at the delivery address after checking the picture ID and receiving the signature.
If you notice the absence of a receipt during the delivery, please request your receipt from the dispatcher. If the receipt is not delivered to you, please make a written statetement and notify our customer service department via [email protected]
CANCELLATION & RETURN
If the related products have not been sent, you can send your cancellation request by filling out the contact form at İletişim. If your order is submitted, cancellation is not possible. In this case, you can request a refund for your order. Orders for custom made products can not be canceled.
Your order is paid within 1-3 business days at the latest. The period of reflection of your payment iadenizin account differs according to the working principle of your bank.
We do not have the option of change. You may request a cancellation or refund of the product you have purchased.
Click on the “My Account” tab on the '' My orders '' tab and click on the 'Return' button on the product / products in your order to submit your refund request. In case of using the right of withdrawal, returned goods must be returned by reverse charge via courier company that the seller has a contract with and announced through Cosalindo. The expenses arising from the use of the right of withdrawal belong to the SELLER if the goods are returned with the cargo company which the seller used.
If the terms of return are valid, you can return the product to the seller’s address within 14 days.
You have the right to withdraw without having to show any reason within 14 days of delivery of the goods. In order to exercise your right of withdrawal, you must notify within 14 days by telephone, e-mail or the contact form stated at http://www.cosalindo.com/contact, and to be eligible for withdrawal within the scope of the Distant Sales Contract. The right to withdrawal can not be used under the following products:
- - Products related to goods or services whose price fluctuates depending on fluctuations in financial markets and which are not controlled by the seller.
- - Commodity-related products prepared in accordance with the purchaser's wishes or personal needs.
- - Products for the delivery of goods that can be quickly deteriorated or which may expire.
- - After the delivery of goods such as packaging, tape, seal, packaging, etc. have opened the protective elements; products for the delivery of unsuitable health and hygiene products.
- - Commodity contracts that mix with other products after delivery and which can not be separated by nature.
- - Products related to books, digital content and computer consumables that are provided in the physical environment in case the protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
- - Products for services rendered with the approval of the PURCHASER prior to the end of the revocation period.
You may return the product free of charge via UPS Kargo or via the Cargo company which the seller agreed on. The receipt must be attached to the returned product. You may find the return address of the seller in the.
You have to send the product you want to return to the return address of the SELLER. You can find the return address of the SELLER in the information table at the Distance Sales Contract.
When the product you wish to retun has been returned to the seller, the return amount shall be transferred to you in 1-3 days. The returned amount shall be transferred to your bank account according to the transaction duration of your bank.
Payments made in installments by credit card are refunded by installments. Your refund is reflected to you monthly in your credit card’s balance.
Cosalindo, does not use or sell the personal data submitted to the platform to third parties such personal datas submitted during the registration forms or from the information submitted during the sale of goods or services are solely used for the purposes stated in the company’s activities.
Your credit card information is not stored by Cosalindo.
The CVC2 (CVV) number in the last 3 places of the number on the back of your credit card provides extra security. You are asked to enter this number upon payment via credit card.
3D Secure is an authentication system developed by Visa and MasterCard for secure shopping on the internet. With this system, both cardholder and member business places are guaranteed against internet fraud. The system is called "Verified by Visa" for the use of Visa credit cards and "SecureCode" for applications that use MasterCard credit cards. You can get detailed information about 3D Secure application from BKM (Interbank Card Center) website.
CAREER & BUSINESS
Please send an e-mail to [email protected] to share your company information. Our authorities will return to you as soon as possible.
You need to be a professional or active blog writer in the field of architecture / decoration in order to be in the Cosalindo Blog. You can send your request to [email protected] by adding your blog page under the Cosalindo Blog heading, and our authorities will return to you as soon as possible.
You can send your current resume to [email protected].